Philosophy of BSSL Essay Example | Topics and Well Written Essays - 750 words

Philosophy of BSSL - Essay Example This study is an effort to identify such challenging circumstances, when Blue Star Logistics, a company providing express door to door delivery services to a host of clientele, had to go by the ethical principles rather than sticking to the rule book. 1. One such situation arose when one fine winter morning, a big consignment was due to be packed off to the neighboring city with the instructions from our client that the consignment has to reach there by 12 noon next morning. The customer had paid a handsome amount for the urgency tag, but with specific request that, if the consignment is delayed even by half an hour than it is of no use. That effectively implied that if the consignment is delayed, the company will have to compensate the client. The journey period was 2 hours. The preliminary work of packing was done in the evening itself. Since it was already 9.30 PM in the evening, it was decided by the line manager that the people will be back at work at 9 am next morning, so they were briefed accordingly and all of us went home. Next morning preparations were started by the staff to dispatch the consignment, and they started waiting for the paper work to be done by the documentation manager. When it was 9.30 am, everybody star ted worrying and efforts were started to contact him on phone, but his mobile was out of reach. Gradually the tension started gripping the faces of those present in the office as it was 10 am by now. Thereafter permission was taken from the top to make alternate arrangements and the consignment was somehow dispatched after 10.30 am, the net result it reached the destination after 1 pm. This in turn resulted in a heavy penalty for the company. There were instructions from top to take immediate action against the person concerned, because of whom it happened. By later afternoon, the company came to know that the documentation manager met with an accident and felt